Sectors

Sectors

Drawing on our deep expertise and the strength of our relationships, our ET&S practice has built a leading franchise helping companies maximize the value of their businesses.

Our clients rely on us for outstanding execution for their M&A advisory and capital raising objectives. As industry specialists, our team has extensive knowledge of the sector and the competitive landscape. While we cover the whole spectrum of Technology and Technology Enabled services, a representative list of our current focus areas includes:

Demand for quality IT services continues to rise. This demand, along with the rapid evolution and adoption of new technologies has created attractive investment opportunities for both strategic and financial buyers. Enterprises in these sectors are aligning their business models and capabilities with new technologies. In addition to expertise in traditional IT services, we have significant experience across a multitude of emerging sub-sectors.

Our key focus areas include Mobility, Cloud Migration, SaaS and Security.

Digital Transformation Services

Increasing smart device ownership has led to a hyper connected world translating into end users adopting a digital lifestyle. To address this shift and to effectively compete with new entrants, enterprises are increasingly adapting digital technologies and processes. This is forcing technology services providers to rapidly expand their capabilities and to evolve their business models while still managing their financial metrics. The need to collaboratively reimagine the new digital world order and to provide consulting & advisory services to clients for this transformation is the biggest challenge of technology service providers today.

Software Product Development for Enterprises

Customer expectations and technology’s evolution has necessitated even for non-technology enterprises to leverage software as a core differentiator for better customer experience, acquisition, engagement and retention. Much of this translates into bespoke software development that is aligned to further the strategic objectives of the enterprises. This has lead to a significant shift for outsourced technology providers, who are now focusing more on the enterprise software development segment as opposed to the traditional ISV market.

Cloud Enablement

Over the past few years, enterprises have adopted cloud technologies at an ever increasing pace due to faster time to market, omni channel customer engagement and lower total cost of ownership. This has led to development of native cloud applications and platforms as well as traditional ones migrating to cloud. Apart from the technology changes this has led to newer business models, moved the IT decision making more towards business divisions thus impacting the IT provider industry fundamentally. The IT industry continues to witness strong M&A activity in all areas of the cloud value chain from strategy, implementation, migration to managed services.

IP Lead New Generation Solutions – IaaS, PaaS, SaaS

The traditional ISVs are aggressively gearing up to take on born digital software companies as well as to take back revenue share from traditional IT services firms. Multi-tenanted SaaS solutions, geared for specific industry verticals and subsegments, are taking away the need for long drawn out customization and system integration projects. Similary, concepts like Database as a Services will significantly impact revenues from Infrastructure Management Services for traditional technology service providers. This hyper competition for the share of customer’s technology spend is fueling innovation and inorganic opportunities.

Traditional Technology Services

Legacy systems still form the largest share of the technology backbone for enterprises. There is a need for custom application development, implementation and testing services to maintain and upgrade the existing IT backbone while delivering ongoing efficiency and effectiveness to free up resources to support the transformation to emerging technologies. Traditional technology services account for largest portion of the total IT services spend globally.

IT Infrastructure Management Services

Infrastructure services outsourcing has consistently been amongst the fastest growing segments within IT services for the last few years. While traditional data center, workplace and networking services are growing to support the existing outsourced infrastructure, enterprises are increasingly looking to digitally transform their IT infrastructure and add automation, cloud based services, analytics capabilities and mobility solutions. In an increasingly digital world, cyber security and proactive addressing of the threat environment, is a key growth subsegment under the IMS umbrella.

Vertical Specific IT solutions in BFSI and Healthcare

BFSI companies are at the forefront of technology innovation. But their biggest threat is emanating from next generation of technology companies, which are disrupting traditional business models and established value chains.

Concept like Digital Banking, Digital KYC, use of AI for Anti-Fraud analysis, Pay per user insurance premium, contact less payment etc., are having a profound impact on the technology architecture in the BFSI sector. Simlarly the concerted effort to move the economic risk from the payers to the providers and to proactively reduce fraud, waste and abuse using advancement in digital connectivity and analytics, is fuelling new growth opportunities in the Heathcare IT space.

The overarching enhanced requirements for compliance and new reporting requirements in regulated sectors like BFSI, Healthcare and Lifesciences, is another major driver for technology spend.

New technology levers such as digital and Robotic Process Automation (RPA) are leading the shift from voice to multi-channel integrated services with new business imperatives such as process optimization and automation. The traditional BPM segment is ripe for disruption. Consolidation continues with both strategic and PE-backed platforms actively focused on enhancing their platforms through next-generation core competencies and vertical-specific domain expertise.

Data Sciences

Analytics has helped businesses realize their true potential by providing key insights into customer purchase patterns, business risks, and internal processes. There are significant tailwinds in the analytics industry in terms of data storage costs, increase in smartphone usage, and emergence of supporting technologies such as IoT, RPA and AI / Machine Learning.

Knowledge Process Services

Knowledge services are the leading growth segment within the BPM domain. A shortage of qualified knowledge workers in developed countries has led to rapid growth in outsourced knowledge services. KPO companies have transformed themselves by continuously moving up the value chain. They are also transforming themselves by building capabilities in digital and analytics. With advancement in AI technologies, greater amounts, of even judgement driven work, is getting automated. Need for platforms and automation is fuelling inorganic thinking in this sector.

Business Process Management

New technology deployment around process transformation, dynamic workflows, analytics and automation are changing the engagement models in the BPM domain. Value realization is increasingly linked to enhancement of customer’s business outcomes rather than cost advantages resulting from labor arbitrage. Vendors are increasingly obtaining platform capabilities to deliver cloud based solutions to meet changing customer needs.

Customer Contact Services

Increasing proliferation of mobile devices and access to high speed internet has led to increasing demand for omni channel customer engagement solutions. Traditional contact centers vendors are thus adding digital platforms and automated chat services to their existing portfolio of offerings. The use of analytics to generate actionable insights on customer data is a key business driver for most organizations.

Publications

  • A study on creating better and consistent customer experiences using User Interface and User Experience design to lead the digital divide.

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  • The report provides basic understanding of the cloud computing technology followed by an overview of the cloud services market and it’s top players.

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  • A global outlook on the increasing significance of analytics as part of the IT-BPM Industry.

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  • A global perspective on the players and growth drivers of the healthcare industry supported by Information Technology services.

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  • An overview on the Outsourced Product Development Industry and how it’s one of the largest and fastest growing Engineering R&D spender.

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